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F.A.Q

Q: How much is shipping to my address?

All shipping costs are calculated upon the check-out, before payment and placement of the order. All items are shipped from Markham, Ontario, Canada.
We use Canada Post services who provides great ground shipment rates and reliable service. 

In case you have any specific questions please e-mail us directly at info@artisanbackdrops.ca

 

Q: How long is the order processing time?

Every background is printed for each specific order, and it takes up to 7 business days to complete the order. In case of urgent orders please send us an e-mail to info@artisanbackdrops.ca.
Shipping time depends on your shipping location and is determined by Canada Post.

Q: What is your return policy?

As each backdrop is printed for each specific order, all sales are final. We carefully examine the quality of each item before shipping to ensure our customers are happy with the ArtisanBackdrops.ca backgrounds and are able to use them as soon as the shipment arrives.

Q: What are the Backdrops and Floordrops made of?

All Artisan Backdrops backgrounds are made of Poly Paper light material, which is made out of polypropylene.

    Poly is a lightweight synthetic paper material that has a deep matte finish to it. Poly is widely used in the photography industry as the most economical type of backdrop. It’s lightweight and easy to handle and store.



    Q: What’s the printing process of backdrops and floordrops like?


    All Artisan Backdrops are printed at our Toronto studio on a special large-format printer, on a per-order basis.

    After receiving your order a specific design will be printed on a selected material. Each backdrop has a 1/4 inch white border.

    Q: What if I don't have a backdrop stand but want to use your backdrops? How should I hang them?

    There are a variety of ways to secure the Artisan Backdrops background.

    If there is a wall, some adhesives can be used to secure your backdrop, such as picture hanging strips (e.g. ‘Command’), or velcro. Please do not attach adhesive directly onto the printed design area as this may damage the print.   

    In case there is no wall but some other vertical objects present like shelves or light stands, securing the backdrop to them using rubber-tipped clamps may offer another solution.

    Q: Can I use a backdrop or floordrop on carpet or a rug?

    We strongly recommend avoiding using any textured materials such as carpets or rugs under the backdrops and floordrops. The backdrop materials are fairly light and will mimic the surface texture of the material present directly under it. As such, for best picture results we strongly recommend that the surfaces under the backgrounds are smooth and flat.

    Q: Could I get my own design printed on ArtisanBackdrops.ca backgrounds?

    We are happy to offer an option of your own design printed on our backgrounds, please e-mail your inquiry by filling out a contact form here. All designs should be in digital format. The image that you would like to use for the background should be at least 10MB and 60X72 inches in size and have a resolution of 100dpi.

    Q: How can I find new designs on the website?

    Please use sorting feature on the right-hand corner to sort from "New" to "Old"



    If you have any questions, concerns, or suggestions, please e-mail at  info@artisanbackdrops.ca we’d be happy to help!

    With Love,

    ArtisanBackdrops.ca